Hyken Guest Blog: You Serve Customers? Is your light on?

From Shep Hyken: This week we feature an article by Marlene Caroseli who shares some great activities and questions to help customer service representatives improve their service and make the customers experience better.

Chip Bell is known for helping organizations create a customer-centric culture.

He asserts that customers long to interact with—even relate to—employees “who act like there is still a light on inside.”

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