Survey Report: Retailers Gain When They Enable Workforce

Although many retailers resist the costs involved in arming frontline associates with modern workforce enablement technology, the benefits are compelling, including:

  • 11% increase to the bottom line for retailers that move from laggard to leader status
  • 26% improvement in employee retention
  • 6.5% higher customer satisfaction

Access the findings and analysis from a study that explores how retailers in the U.S. and Europe are investing in enabling their workforces to increase sales, boost productivity and delight customers.

Download the survey report...

thumbnail courtesy of retailtouchpoints.com